Document Work
Document preparation, desktop publishing, dictation, transcription (including radio transcription), typing, and word processing services.
Prep · Dictation · Transcribe · Type
The Rack / The Routes
Five Routes Off The Rack.
Every route keeps its own schedule and its own clients. Here's the complete service roster — what each route handles and where it delivers.
Route A · Documents & Words
The Written Slot.
Editorial
Editing services, technical editing, proofreading, letter writing, resume writing, and stenographic services (except court reporting).
Edit · Proof · Resume · Letter
Secretarial
Secretarial services and general office document support for businesses and professionals.
Secretarial · Office Support
Route B · Calls & Messages
The Answered Line.
Answering Services
Telephone answering services, message services, voice mailbox services, call forwarding, wakeup calls, and emergency telephone dispatch.
Answer · Message · Voicemail
Call Centers
Local call centers, customer service call centers, online customer service centers, and telephone call centers.
Customer Service · Online
Telemarketing
Telemarketing bureaus and services on a contract or fee basis, telephone solicitation, and floral wire services.
Telemarket · Solicit · Wire
Route C · Mail & Parcel
The Sorted Box.
Mailboxes
Private mailbox rental centers and private mail centers, including rental combined with other office support services.
Mailbox · Mail Center
Parcel & Presort
Private parcel mailing services, mail consolidation, mail presorting, and address bar-coding and bar-code imprinting.
Parcel · Presort · Barcode
Route D · Copy & Repro
The Duplicated Page.
Copy Centers
Copy centers and copy shops, document copying and duplicating services, and photocopying (except combined with printing).
Copy · Duplicate · Photocopy
Repro & Business
Blueprinting services, reprographic services, business service centers, and internet cafes.
Blueprint · Repro · Service Center
Route E · Credit & Records
The Accounted File.
Collections
Collection agencies, account and bill collection, delinquent and credit arrears collection, adjustment agencies, tax collection on contract, and repossession services.
Collect · Adjust · Repossess
Credit Reporting
Credit bureaus and credit agencies — consumer and commercial reporting, credit investigation, rating, and clearinghouse services.
Bureau · Report · Investigate
Records & Other
Court reporting, deposition and public stenography, real-time closed captioning, medical coding, teleconferencing, and fundraising campaign organization.
Court · Caption · Code · Conference
Intake
Which Route Takes Your Job?
Describe the work and the deadline — the office sorts it to the right slot and responds within one business day.
Route A Job